Digital Product & Experience Leader
Empowering teams to drive customer-centric digital innovation and exceptional user experiences.
User Experience Design
Creating intuitive and engaging digital experiences that resonate with users and drive results
Create seamless, personalized and delightful product experiences across digital channels
Use quantitative and qualitative insights to deeply understand user behavior, needs and opportunities for innovation and growth
Deep engagement with customers and internal stakeholders to uncover pain points, surface insights, understand customer personas, use cases and prioritize high-impact product features and enhancements
Digital Strategy & Product Leadership
Lead the strategy, vision and execution that deepen engagement, drive growth and strengthen the brand
Own and drive the end-to-end product strategy and execution
Champion the voice of the customer with a customer-first mindset across all stages of product development
Develop product capabilities that drive measurable impact on growth, retention, and revenue
Operate with a strong sense of accountability to KPIs such as conversion, LTV, CAC, engagement and customer satisfaction
Articulate and champion product strategy, progress and critical trade-offs with exceptional clarity to senior leadership and executive stakeholders, including key decisions
Lead multiple product organizations responsible for defining high-impact features and platform capabilities
Recruit, develop and mentor world-class team of product leaders and managers, fostering their growth, instill a pervasive sense of ownership and unwavering customer orientation
Demonstrates emotional intelligence, actively listens to others, and fosters a positive, inclusive team environment
Forge robust partnerships with Engineering, Design, Marketing and Data Science leaders to bring products to life that are intuitive, scalable and brand-aligned
Lead cross-functional teams to define and deliver high-impact consumer experiences across all digital channels
Establish and optimize clear operating rhythms that prioritize strategic focus, foster a bias toward action, and accelerate speed to market
Lead High-performing Teams
Qualifications
15+ years of progressive product management experience
Oversaw rebuilding of a scalable commerce platform and business operations tools resulting in 300+ eCommerce sites across 30 brands in 45 markets
Ability to lead, scale and transform multiple product teams
Drove complex platform initiatives to rebuild applications, upgrade backend systems, integrate with external systems and enhance digital experiences across 4 portfolio of product teams delivering business growth from $375M to $1.2B
Cross-functional leadership and collaboration
Demonstrated ability to build and nurture strong, strategic partnerships across Product, Engineering, Go-to-Market, Data Science and Design to achieve ambitious goals.
Deep domain expertise in eCommerce, MarTech, SaaS and complex enterprise software environments
Lead the design and delivery of scalable systems including login, account management, checkout, payments, promotions, and post-purchase services. Lead global integrations of MarTech and SaaS solutions as well as data unification and automation.
Experience defining and executing sophisticated data platform strategies
Effective translate complex data assets into action marketing products, driving significant business value through advanced personalization, segmentation and cross-channel activation. Enabled experiences that supported customer service team, employees, technical partners, retailer and fulfillment systems to support loyalty, subscription, omni-channel and multi-channel services.
Executive-level communication, nuanced trade-off management and influential stakeholder leadership
Capable of navigating complex organizational dynamics and securing alignment across various levels.
Strong organizational design instincts
Proven track record of scaling high-performing teams, optimizing processes, and fostering a culture of accountability, continuous improvement, and innovation.
Proven experience in global or geographically distributed team leadership and development
Fostered collaboration and performance across diverse time zones in United States, Canada, United Kingdom, India, Ecuador, Argentina, Poland and Ukraine.
Strong technical fluency
Comfortable discussing API, SDKs, platform tradeoffs, and collaborating effectively with engineering teams to architect, improve performance, resolve incidents, and document requirements.
Data driven decision-making
Strong data analysis skills and proficiency in using data and insights to drive decisions (e.g., SQL, Excel, Looker). Able to build reports and dashboards to track KPIs.
